Q : What payment methods are accepted on the Balchaud website?
A : We accept a variety of payment methods, including major credit cards, debit cards, and secure online payment options. Please visit our checkout page for a list of accepted payment methods.

Q : Do you offer international shipping?
A : Yes, we do! Balchaud offers international shipping to bring our fragrances to enthusiasts around the world. Please check our shipping policies in terms and conditions for more details on delivery times and costs.

Q : Can I track my order once it’s been shipped?
A : Yes, you can track your order’s status and delivery progress. We provide tracking information via email once your order has been dispatched. You can also log in to your account to check the order status.

Q : Can I return or exchange a product if I’m not satisfied?
A : If you’re not happy with your order, we would be pleased to accept your return as long as it falls under the company requirements for returns and refunds within 14 days of delivery date. Please review our return policy in terms and conditions for detailed instructions.

Q : How can I contact Balchaud’s customer support?
A : You can easily reach our customer support team through our Chat function through the icon on the bottom right of the webpage or email us directly at [email protected].. We’re here to assist you with any inquiries or concerns you may have.

Q : How should I store Balchaud products to preserve their quality?
A : To maintain the freshness and longevity of your Balchaud fragrances, store them in a cool, dry place, away from direct sunlight and extreme temperatures.

Q : Are Balchaud products cruelty-free?
A : Absolutely. Balchaud is committed to ethical practices. We do not test our products on animals, and we source our ingredients responsibly, prioritizing sustainability and cruelty-free practices.