Publisher
The Balchaud site is edited by Balchaud SASU, a joint-stock company, registered with the Registry of Companies of Paris under number 978 332 120, Siret 978 332 120 00010, whose headquarters are located at 34, Avenue des Champs-Elysees, 75008 Paris, France.

Balchaud strives to ensure, to the best of its abilities, accurate and updated information on this site, which it reserves the right to change at any time without prior notice. However, Balchaud cannot guarantee the accuracy, specifics, or completeness of the information made available on this site.

Account
You may be required to create an account to use the Website (“Account”). You agree that the information provided in connection with the Account is accurate and complete and will be kept up-to-date. You are solely responsible for keeping your Account secure, and for actions that happen on or through your Account (including any purchases made), whether or not such actions were taken by you. You may not use another person’s user account or registration information without permission. You must notify us immediately of any breach of security or unauthorized use of your Account. You should never publish, distribute or post login information for or related to your Account.

Purchases
You agree to pay Company all charges at the prices then in effect for the products you or other persons using your account or payment method may purchase, and you authorize Company to charge your chosen payment provider for any such purchases. Posted prices do not include sales tax, which will be charged to you when applicable. The company reserves the right to correct any errors or mistakes in pricing that it makes even if it has already requested or received payment. Products purchased or otherwise provided through the Website, including samples and gift items, are for personal use only and are not for resale. All purchases are subject to Company policies and procedures relating to processing, shipping, handling, returns, and exchanges, as set forth in this Agreement or on the Website. By placing an order, you represent that the products ordered are legal to possess and use where you intend to possess and use them and will be possessed or used only in a lawful manner, in accordance with all applicable laws, rules, and regulations.

Please note that once your order has been placed, we will be unable to cancel or make any changes. If you have any questions or require assistance placing your order, please contact our concierge team at [email protected]

Payments
When you submit a pre-order, you are required to make full upfront payment for the selected item. You have the option to cancel your pre-order and receive a complete refund of your pre-order payment at any time before the item has been dispatched.

Delivery
The orders will be shipped to your designated address. Please note that delivery times may vary depending on your location.

Release dates are subject to change. Consequently, we cannot be held responsible for any alterations to the release dates or pre-order timelines that we have previously advertised.

Cancellation
Either party may cancel a pre-order at any time and without specifying a reason before we notify you of the item’s dispatch (“Dispatch Notice”). If the cancellation occurs before the Dispatch Notice, you will be entitled to a full refund of your pre-order payment.

Samples
Any products and services, and any samples thereof, we may provide to you are for personal use only. You may not sell or re-sell any of the products or services, and any samples thereof, you receive from us.

Returns
Following are the conditions that apply to returns of products:

a. Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Company for a refund or exchange.

b. Products must be returned to Company within 14 working days of delivery using a mailing method that allows for shipment tracking.

c. You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. Upon receipt, Company will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.

d. Products must be returned with the original shipping box, packing materials, and a copy of the shipping invoice.

e. Refunds will only be issued in the same form as was used for payment.

f. Shipping charges are non-refundable. However, replacement products will be shipped free of charge, except where expedited shipping is requested.

g. Company will not accept merchandise that has been used, altered, or damaged. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.

h. Only products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through any other outlet are subject to the return policies applicable to such outlets.

i. Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements.

j. If approved, refunds will be issued only in the same form as was used for payment. If a returned product was purchased with an E-Gift Card, and a refund is approved, the recipient of the E-Gift Card will receive a new email with a new gift card code for the value of the updated balance, including any applicable refund amount. If a returned product was purchased with a voucher, and a refund is approved, the purchaser will be mailed a new voucher with the same expiration date as the original voucher, assuming not expired.

k. Shipping charges are non-refundable. However, if approved, replacement products will be shipped free of charge, except where expedited shipping is requested.

l. Products with engraving or personal product customization are non-refundable. The company reserves the right to refuse to refund or exchange these products.

Shipping
We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more deliveries. Balchaud does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.

Refusal of Orders
Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer. In addition, we reserve the right to cancel any order or part of an order or refuse service to anyone for any reason. Such reasons may include, but are not limited to, unauthorized voucher or E-Gift Card use, product availability, and price discrepancy, or shipment to freight services whose intent is to ship products outside of lavallerie.com’s service areas.

Accordingly, BALCHAUD disclaims any responsibility:
– For any site unavailability;
– Occurrence of bugs;
– For any inaccuracies or omissions concerning the information available on the site;
– For any damage resulting from fraudulent intrusion by a third party that leads to a change in the information made available on the site;
– And, more generally, any direct or indirect damages, whatever the causes, nature, and consequences, including, in particular, the costs that may arise from the acquisition of goods offered on the site, loss of profits, customers, data or other any other intangible property losses may occur as a result of the access by anyone to the site, or the inability to access, or the credit given to any information derived directly or indirectly from the latter.

Links
The site may include links to other sites. Insofar as Balchaud cannot control these sites, Balchaud cannot be held responsible for the availability of these sites and cannot bear any responsibility for the content, advertising, products, services, or any other material available on or from these sites. In addition, Balchaud cannot be held liable for any damages or losses, proven or alleged, in connection with the use or the fact of having trusted the content, goods, or services available on these sites or external sources.

Intellectual Property Right of BALCHAUD
The site, as well as any software necessarily used in connection with it, may contain confidential information protected by intellectual property law in force or any other law. Thus, unless otherwise stated, the intellectual property rights to the documents contained on the site and each of the elements created for this site are the exclusive property of Balchaud, and the latter does not grant any license or any right other than the right to consult the site. In particular, trademarks and other intellectual property rights mentioned on the site are the property of entities of Balchaud concerned. The reproduction of any documents posted on this site is only authorized for the exclusive purposes of information for personal and private use, and any reproduction and any use of copies made for other purposes is expressly prohibited. It is also prohibited to copy, modify, create a derivative work, reverse the design or assembly or in any other manner attempt to locate the source code (except as provided by law), sell, assign, sublicense, or transfer in any manner whatsoever any rights attached to the software. Similarly, it is also forbidden to modify the software or use modified versions of the software and particularly (without this list being limiting) in order to obtain unauthorized access to the service and to access the site by a means other than through the interface that is provided to you by Balchaud for this purpose.

These conditions are governed by French law. The French courts have territorial jurisdiction to hear litigation relating to the use of the site.

If you have any questions about these Terms and Conditions, please do not hesitate to contact us by email at [email protected].

Last updated: December 16, 2024